Sativus, is committed to respecting our customer’s privacy and security.
However, we do collect and use various bits of information about you through your use of our site (www.sativus.com.au) (the Site) and it’s subdomains, to enhance your enjoyment of our service, with the three main types of information being categorised as:
We collect financial information about you only to complete purchases on our Site, and to meet our legal requirements under Australian law. This may mean that your financial information may need to be disclosed by us to law enforcement officers for any legislated purpose. We will not otherwise disclose your sensitive personal information to other companies unless it is directly required for services we provide to you.
If we store your sensitive information it is only to meet legislative requirements, and if that purpose is no longer applicable, that information is deleted.
Sativus will only collect, use and transfer your personal data if you have consented to that collection, use and transfer, except in circumstances where it is necessary to conform to legal requirements; protect and defend our rights or property; or to protect the interests of other users.
This data is generally collected through our registration and ordering systems, whereby you are required to enter accurate contact information to register on the Site.
Where your personal data is collected through other means, we may allow for pseudonyms or anonymous access where such access does not adversely affect our business needs.
If consent has been given during the collection process, we may use your personal information to contact you with relevant material; or to disclose that information to other select third party companies (partners or affiliates) and for those companies to contact you with other relevant material.
You may opt out from receiving marketing material at any time by sending an email to us containing your name and other identifying information.
Other non-personal information will be collected and used by Sativus and may be transferred to third parties.
In addition to non-personal information collected through the ordering or registration or registration processes, information is automatically collected about traffic around the Site. This is also only used in aggregate form and no individual user will be identified.
Security is paramount to Sativus with respect of your data. We use a variety of software to ensure appropriate security and encryption of data so as to protect against misuse, interference or loss of information, or from unauthorised access, modification or disclosure.
Should you require access to or wish to correct the Sensitive Personal Data (if any) and/or Personal Data collected and stored by Sativus Pty Ltd, please send us an email with your relevant contact details. We will endeavour to provide access or correct information, where that action is reasonable and practicable. Pursuant to the Australian Privacy Principles we may impose a reasonable fee for this service we it is reasonable to do so.
If you wish to make a complaint with regard to a possible breach of this Policy or the Australian Privacy Principles, or for complaints regarding handling of your other requests or enquiries in relation to this policy this can be done by emailing us.
What happens to my complaint?
When we receive your complaint we will contact you when reasonable practicable to let you know that we have received it.
We will use reasonable endeavours to investigate your complaint and aim to resolve it. We may contact you for further information.
We will write to you and let you know the outcome. We will use reasonable endeavours to resolve your complaint within 30 days however some complaints are more complex and take longer. We will keep you informed if this is the case.
If for some reason we cannot resolve your complaint (for example, the issue is outside our responsibilities), we will write to you and let you know.
If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) whose details follow:
Phone: Enquires Line on 1300-363-992; or
Post: Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001